WordPress Website Management Services

How It Works

We offer two related WordPress Management Service plans, they both deliver the same levels of service, managed by the same technical teams, but our premium service includes fully managed premium website hosting at a discounted rate from our standard hosting package, saving you around £180 each year.

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Choose your plan, Premium PEPR Management & Hosting, Standard PEPR Management or Fully Managed Hosting

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Provide us with the relevant details and billing information on our secure server

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We’ll set up your account, contact you to let you know that you’re up and running and introduce ourselves!

Services

Choose your plan below and get in touch with us to start your website maintenance. There is no long term contract. If you have a question, then contact us to get an answer from one of the team.

Standard PEPR Management
£ 195 /MON
  • No Hosting
  • 2 Hours of Support Time per Month
  • Website Security Check/s
  • Site Speed and Site Security Plugins
  • Daily Off-site Backups
  • Wordpress Updates
  • Plugin & Theme Updates
Premium PEPR Management
£ 225 /MON
  • Fully Managed Premium Hosting
  • 2 Hours of Support per Month
  • Website Security Check/s
  • Site Speed and Site Security Plugins
  • Daily Off-Site Backups
  • WordPress Updates
  • Plugin & Theme Updates
Fully Managed Hosting
£ 45 /MON
  • Typical 99.9% uptime
  • A dedicated server
  • Full access to the sites Hosting Control Panel
  • Add unlimited email addresses, sub-domains & SQL databases
  • Virtually unlimited bandwidth
  • UK Hosting

One-off Website Fix?

If you don’t require a comprehensive WordPress Management service and you simply want a single fix or site change we can still help. Click the button below, fill in our form and we’ll be in contact shortly.

We’re not just WordPress Management Experts

We do a whole lot more than manage and maintain WordPress websites, we offer dedicated website design and development services for new website builds or comprehensive website redesign projects for existing sites.

We offer a premium, fully managed, website hosting service on our secure UK servers and can also provide Digital Marketing Consultancy services including SEO and PPC via our parent company, WRD.

Learn more about our services

FAQs

What do I need to do to start the PEPR service?

Simply choose your service level from the options above. Once you’re signed up, we’ll be in contact to complete the registration process. We’ll need your website admin and hosting FTP/SFTP login details. Either send us your existing logins or you can create a new user account for us to access the website with.

How do I get changes/fixes made to my site?

Simply fill in a support ticket using our support system, tell us what changes you’d like done to your site and we’ll get it implemented and let you know once the work has been completed.

What do I need to do if I have an urgent change request or my website has been hacked?

For very urgent change requests, or if your website has been hacked or compromised, please fill in our Emergency Support Request form or email us directly at emergency@pepr.co.uk. Your request will be given the highest priority and we will be in contact with you very shortly to discuss the issues you are facing.

Can I get discounts if I use PEPR Maintenance on multiple sites that I own?

Definitely, contact us directly on hello@peprdigital.co.uk, or on 01483 239967 and we can provide you with a bespoke pricing package based on your network of websites.

Can you host email too?

Yes, we are very happy to host your emails as well as your website, please contact us directly on hello@peprdigital.co.uk, or on 01483 239967 and we can provide you with more information and pricing.

Is your server secure and will my website be safe with you?

Our servers are incredibly secure and our data centres are built with only the highest quality, premium hardware from industry-leading manufacturers such as Dell, Lenovo, Supermicro, Cisco, HP and Juniper Networks. We also secure our servers with hardware firewalls and we have daily off-site backups of your site, meaning we can restore your website should anything ever go wrong, to give you complete peace of mind.

If I host my site with you, do I get access to the Hosting Control Panel?

Yes, you get full access the Hosting Control Panel, meaning you‘ll have full access to the server records and you will be able to add unlimited email addresses, sub-domains & SQL databases at no extra cost.

What sort of things can you change on the site for me as part of my maintenance plan?

As part of your maintenance plan, we can update content, your website’s theme or stylesheets. We will add new plugins, change or implement contact forms or menus. We will upload or change content (e.g. blogs, new articles, images, PDFs), add new pages and add basic graphics (e.g. banners, sliders or buttons).

We will also fix site errors and formatting issues and are happy to provide recommendations if you’re not sure how some functionality or a page should look/work or behave. Please note: Our maintenance plans do not cover website rebuilds/redesigns, plugin development/changes, content creation/copy writing, SEO, custom theme development, bespoke web page development or php changes.

If you are unsure if you should submit a support ticket for a particular piece of work, then please contact us directly on hello@peprdigital.co.uk and we can advise if it is covered under your plan. We will be happy to provide you a quote for full website rebuilds/redesigns, large website projects, content creation, PPC or SEO as required, so please call us on 01483 239967 or email sales@peprdigital.co.uk to discuss your requirements.

Are there any hidden charges?

No, you pay your flat monthly fee and that’s it. No hidden extras and no long term contract.

How do I cancel?

Contact us by email on hello@peprdigital.co.uk to advise us that you want to cease the service. We will continue working for you until the end of the month that you advised us to stop the service in and will not raise any further charges.

What happens if I don’t use up my support hours?

We will roll any unused website support hours into your next monthly package, up to a maximum of 4 hours, and these will be carried forward for you. So, if you don’t use any hours over three months, you will still have a maximum of 4 hours’ development time available to you. We will still undertake our regular monthly scheduled checks, updates and backups even if you’re not asking us to implement any specific changes to the site.

I have a question that isn’t answered here, who can I talk to?

Please send us an email to hello@peprdigital.co.uk with your question and we’ll get right back to you!